Cancellation Policy

Yes, you can cancel your move up to 24 hours before the scheduled date for a full refund of your deposit. Cancellations made on the day of the move are non-refundable.

Our policy allows for a full refund of your deposit if you cancel your move at least 24 hours before your scheduled arrival time. Cancellations made on the day of the move are non-refundable, as we have already committed a crew and a truck specifically for your Houston relocation.

Yes, you can reschedule your move with Ameritex Movers if your closing is delayed. We understand the volatility of the Houston real estate market and allow date changes. We recommend notifying us at least 48 to 72 hours in advance to ensure we can secure a new slot for your relocation.

We request at least 48 to 72 hours of notice to reschedule a move in the Houston area. This timeframe allows us the best opportunity to find an alternative opening in our schedule that fits your new timeline while allowing another Houston neighbor to utilize your original time slot.

You will not lose your deposit if you cancel at least 24 hours before your scheduled move. However, if you cancel on the same day our crew is set to arrive at your Houston home, the deposit is non-refundable to cover the lost labor and dispatch costs for our team.

If extreme weather, such as a hurricane warning or severe flooding, makes Houston roads unsafe, Ameritex Movers will contact you to reschedule. In cases of "Acts of God" or unsafe conditions, we prioritize your safety and will work to find the earliest possible safe opening for your move.

Ameritex Movers does not charge a fee to reschedule, provided you give us at least 24 hours of notice. We will simply transfer your deposit to your new moving date. If you reschedule multiple times or with less than 24 hours' notice, a small administrative fee may apply.

Yes, you can still cancel, but the cost of the supplies will be deducted from your deposit. If you return the unused supplies to our Houston office, we will issue a full refund of your deposit, provided the cancellation was made at least 24 hours in advance.

To officially cancel or reschedule, you must call our Houston office at 713-484-6683 or email our support team. We require a direct conversation or a confirmed email to ensure your request is processed correctly and that your deposit status is updated in our system.

Rescheduling to a different time on the same day is subject to crew availability. If our crews have a gap in their schedule or finish an earlier job in neighborhoods like Downtown or the Galleria quickly, we may be able to adjust your arrival window to better suit your needs.

While extremely rare, if Ameritex Movers must reschedule due to an emergency or unsafe conditions, we will notify you immediately. We will prioritize your move for the next available slot and work with you to ensure you are not penalized for the change, maintaining our commitment to your Houston relocation.

If you cancel after the crew has arrived at your Houston home, the deposit is non-refundable, and you may be charged a one-hour labor minimum. This covers the costs of dispatching the truck and the time the crew spent traveling to your location in areas like Katy or Sugar Land.

You will receive a full refund of your deposit as long as you cancel with Ameritex Movers at least 24 hours in advance. We do not ask for a reason for your cancellation; as long as you meet the notice requirement, your funds will be returned to your original payment method.

Yes, you can reschedule your move multiple times if needed. We understand that Houston real estate closings can be delayed more than once. We do not charge "re-scheduling fees," but please be aware that each change is subject to our current availability for your new requested date.

Once a refund is approved and processed by our Houston office, it typically takes 3 to 5 business days for the funds to appear back on your original credit or debit card, depending on your bank's processing times. Cash deposits are refunded via check or electronic transfer.

Yes, you can reschedule if you need more time to pack, but we also offer professional packing services that could save your original move date. If you decide to reschedule, please give us 24 hours' notice; otherwise, consider adding an Ameritex packing crew to help you finish in time for your Houston move.

No, we cannot accept cancellations or rescheduling requests via social media (Facebook, Instagram, etc.). For security and to ensure your request is seen immediately by our dispatch team, you must call our Houston office directly at 713-484-6683 or use our official support email at info@stressfreemove.com.

In the event of a tragic or unforeseen emergency, Ameritex Movers will handle your cancellation with empathy and flexibility. Please contact our Houston management team as soon as possible, and we will work with you to refund your deposit or hold your move on file indefinitely without penalty.

You can reschedule to a holiday weekend, but these dates are extremely high-demand and often carry a 20% surcharge. If you are moving during a busy Houston holiday, like Memorial Day or Labor Day, we recommend confirming your new date as far in advance as possible to ensure crew availability.

Rescheduling may affect your quote if you move from an off-peak day (Mid-week/Mid-month) to a peak day (Weekends/Holidays). In Houston, our rates fluctuate based on demand; we will always inform you of any price changes before finalizing your new date to ensure there are no surprises on move day.

The 24-hour notice allows us to reassign our professional crews and trucks to other Houston families in need of moving services. This policy helps us maintain our efficiency, keep our rates competitive, and ensure that our movers can count on a consistent work schedule throughout the Greater Houston area.