Payment Methods

Ameritex Movers accepts cash and all major credit cards, including VISA, MasterCard, Discover, and American Express. We do not accept personal checks or "I.O.U.s" for local moves. All payments are processed securely at your new Houston destination once the move is successfully completed and you’ve conducted your final walkthrough.

Final payment is due on the day of service, immediately after the moving crew has finished unloading and reassembling your furniture. Once you have conducted a final walkthrough of your new Houston home and verified that all items are accounted for, you will settle the balance with your crew leader.

Yes, we require an upfront deposit to secure your moving date on our calendar. This deposit typically covers the Trip Charge and is non-refundable if you cancel within 24 hours of your move. The remaining balance—consisting of the hourly labor and supply costs—is paid on moving day.

The Trip Charge is a nominal, one-time charge that covers the crew’s travel time and fuel costs to get from our dispatch center to your pickup location, and from your drop-off location back to our hub. We provide this flat fee upfront so you aren't surprised by travel-related surcharges.

Our hourly rate is based on the size of the crew and the number of trucks required. The "clock" starts when the crew arrives at your Houston home and you sign them in, and it stops once the last item is unloaded and you sign them out. We bill in 15-minute increments after an initial minimum.

No, we do not have hidden fees for stairs, long carries, or heavy items. Our hourly rate is all-inclusive of the labor required to navigate your Houston home’s layout. Any special situation charges, such as for a piano or a safe, are communicated clearly during the booking process.

Yes, Ameritex Movers requires a 3-hour minimum for our standard 3-man crew on all local Houston moves. This ensures we can cover the fixed operational costs of dispatching a fully equipped box truck and our professional movers to your location, regardless of the move size.

Yes, for larger homes or complex relocations, Ameritex Movers can provide a Binding Estimate based on a detailed inventory walkthrough. This guarantees a fixed price for the specific items and services listed, providing budget certainty for our clients in areas like River Oaks or The Woodlands.

Supply charges are based on the actual materials used to protect your items, such as specialized boxes or bubble wrap. We provide free shrink-wrap as part of our standard service. You are only billed for consumables like tape or mattress bags that are used to secure your shipment.

No, you are not billed for the time the movers take for lunch or mandatory rest breaks. Our crew leaders manage the "clock" carefully, signing the team out for breaks and back in for labor, ensuring your Houston moving bill reflects only the active working hours at your property.

If you notice a discrepancy, please address it immediately with your crew leader before signing the final Bill of Lading. Our crews are trained to resolve billing questions on-site. If a resolution cannot be reached, contact our Houston office before processing your payment to ensure the error is corrected.

The travel time back to our dispatch center is typically covered by the one-time Trip Charge. In some cases, for very long-distance moves within Texas, travel time may be billed as an hourly rate. We will clearly define how travel is billed in your initial quote before you book.

Our supply prices are fixed and consistent across all of our Houston service areas. Whether you are moving in River Oaks or Humble, you will pay the same competitive price for boxes, tape, and mattress bags. We provide a full price list of all packing materials during your initial estimate for total transparency.

You can receive a full refund of your deposit if you cancel your move at least 24 hours prior to the scheduled date. Cancellations made on the day of the move are generally non-refundable to cover the costs of the scheduled crew and truck that were reserved for your Houston relocation.

We prevent overbilling through transparent time-tracking and sign-off procedures. You sign the crew "in" upon arrival and "out" upon completion. Your crew leader will review the total billable hours with you on-site, ensuring you agree with the final time before any payment is processed at your Houston destination.