The window of time in which your crew can arrive.
We accept debit and all major credit cards. No cash or checks please =)
Payment is due on the day of service to your crew leader.
In order to schedule, we do require your trip fee to be paid in advance as a deposit. On moving day you will be responsible for your hourly rate and supply charges. *See Cancellation Policy
We will fully refund your deposit as long as you cancel 24 hours before your scheduled service date. Refund restrictions apply to the customers offered our free box promotion and who have taken possession of the boxes prior to the scheduled service date. The cost of any portion of the boxes not returned will be reduced from the deposit amount.
Real simple! Hourly rate is based on time so you have complete control of how long you want to use our services. The time for our packing & moving services begins when your crew arrives and you sign them in and ends when you sign them out after the last piece of furniture is unload or reassembled.
The minimum is the minimum amount of time you are required to pay for our services. Any amount of time over the minimum is prorated to every quarter.
The trip fee is a minimal fee that is applied to your final total which covers your crew's time and fuel to your pick-up location and then back from your drop-off location.
If you’d like for the movers to take any route with toll fees they will gladly follow your instructions, however, it will be at your expense. Thank you for understanding.
The movers are required to drive 10-15 miles per hour slower than the speed limit in order to ensure the safety of the cargo being transported.
For the safety of you and your crew - we ask our clients to not assist with the services.
Please make transportation arrangements prior to our arrival as we do not allow our customers to ride with the moving crew.
Your crew will gladly disconnect & reconnect any furniture pieces, however, they do not perform the following services:
- Disconnect & reconnect appliances which contain water valves
- Mount & Dismount televisions from walls
- Disassemble any children’s items such as trampolines, cribs or playgrounds
- Assembly or dismantling of items requiring special expertise, instructions and tools
You have complete control of your move. It’s very difficult for us to tell you how long your move will take as every move is different; but if there is a certain number of hours or budget that you have, communicate that to your crew leader and your crew will work for you within that time frame.
Our goal is to make your move as stress-free as possible and recommend not scheduling a pack and move all in one day, but rather dividing it into multiple days.